6 tips to train and inspire your social customer care team

11 April 2016 by Dionne Lackey

6 tips to train and inspire your social customer care team

Training social customer care teams is one of the most critical issues for contact centre managers whether social customer service is outsourced or in-house. How you inspire your support team will have a direct impact on how you inspire your customers. In this guide you'll learn how to empower your team members to deliver high-quality interactions and real dialogue with customers, at scale and in near real-time.

Download the guide to discover:

  • How to put your team together
  • The best way to motivate your agents
  • How technology can ease the pressure on frontline staff
  • Tips on getting your social tone right
  • Why engagement goes beyond complaint handling
  • How to keep talent

    Download PDF version of the guide

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