A great customer service experience is all about fast and effective resolution.
It can make all the difference when it comes to closing a sale or retaining a customer. When speed is of the essence, web chat is a great way to connect with customers right when they need it.
It also has real business benefits that make it a sensible investment for both large and small companies that want to put customer service at the heart of their strategy.
Here’s an infographic that looks at web chat as a practical customer service channel and digs into some interesting stats about why both businesses and customers love it!
For more about using web chat for customer service…