Infographic: Why businesses & customers love web chat for customer service

22 May 2018 by Anita Matthews

 A great customer service experience is all about fast and effective resolution.

It can make all the difference when it comes to closing a sale or retaining a customer. When speed is of the essence, web chat is a great way to connect with customers right when they need it.  

It also has real business benefits that make it a sensible investment for both large and small companies that want to put customer service at the heart of their strategy.

Here’s an infographic that looks at web chat as a practical customer service channel and digs into some interesting stats about why both businesses and customers love it!

For more about using web chat for customer service…

Try our ebook: 6 tips for delivering great customer service on web chat>>

[Infographic] Why customers & business love web chat

Tags: web chat, digital customer engagement, digital customer service

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