Social Customer Service for Marketeers

23 March 2017

While Marketing Teams usually hold the social media purse strings, Customer Service Teams are the front line of customer engagement.  This infographic shows why closer collaboration between...

How to choose the right social messaging app for customer service

25 January 2017

Customers increasingly expect brands to communicate with them in the moment if they have a query or a problem.  With the continued increase in the growth of social messaging apps many brands are...

5 reasons you need social customer service

15 December 2016

Over the last decade growth in social media has exploded, and it has developed from being primarily a tool for marketers to a tool used for everything, for sharing experiences both good and bad...

Guide: How to handle social customer service at scale

09 November 2016

We've put together an essential guide to help organisations better understand how to evolve a robust social customer care programme and integrate enterprise-grade technology to seamlessly handle...

Improving social customer engagement during the holiday season

07 November 2016

Let’s look at this through the prism of Black Friday, which has changed holiday trading patterns in the UK for good.  When the online trolley dash gets going in a couple of weeks, social media...

Guide: Social customer service playbook for retailers

03 November 2016

We’ve put together a super-useful playbook to help retailers make social customer care the best it can be. It’s packed with tips, best practice advice, and examples of how leading retail and...

Retail social customer service – 12 statistics you need to know

27 September 2016

We'll be launching the next guide in our series of social customer service playbooks in a few weeks' time. This time around the focus is on retail.  Social media strategies fall down if an...

7 creative ways to take the heat away from your social media agents

21 September 2016

Busy social media support teams without the right engagement tools will find keeping up with messages like sitting on a platform and trying to count the number of people on a high speed train that...

Guide: Social customer service playbook - financial services

25 August 2016

We’ve put together a super-useful playbook to help financial services providers better understand how to evolve social customer service programmes, build one-to-one relationships with consumers...

Infographic: Chat apps are disrupting customer service plans

10 August 2016

Messaging apps are disrupting customer care plans and we've put together an infographic to show how  these apps are changing how businesses and consumers connect.

Here's a quick walk through ...

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