How is the Atom Bank mood music resonating on social?

26 January 2016

Atom Bank has not officially launched yet but it has been busy setting the mood music for its new app-only banking model. Customers will be able to manage their current accounts, overdrafts,...

Customer Contact Expo - Using interaction analytics to reduce customer churn

05 October 2015

Did you make it to the #CCExpo last week? Did you see the queue of people waiting to get a selfie with Nev from @NevsCallCentre, or sing Mr Brightside with him during his packed out presentation?

Treat Social as a Layer, Not a Channel

07 April 2014

I had the pleasure of attending 451'sHosting & Cloud Transformation Summitin London last week and listened to their social guruMatt Mullen. Unfortunately for Matt he had the worst slot of the day,...

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