How is the Atom Bank mood music resonating on social?

26 January 2016

Atom Bank has not officially launched yet but it has been busy setting the mood music for its new app-only banking model. Customers will be able to manage their current accounts, overdrafts,...

Customer Contact Expo - Using interaction analytics to reduce customer churn

05 October 2015

Did you make it to the #CCExpo last week? Did you see the queue of people waiting to get a selfie with Nev from @NevsCallCentre, or sing Mr Brightside with him during his packed out presentation?

Treat Social as a Layer, Not a Channel

07 April 2014

I had the pleasure of attending 451'sHosting & Cloud Transformation Summitin London last week and listened to their social guruMatt Mullen. Unfortunately for Matt he had the worst slot of the day,...

Re-think Your Contact Centre as a Knowledge Centre

21 November 2013

http://sentimentmetrics.com/

Is your contact centre ready for a social media Christmas?

12 November 2013

http://sentimentmetrics.com/

The Power of Retweets

08 February 2013

One click and it's out there for all to see. It doesn't take much nowadays for one comment on social media to impact a brand's reputation thanks to the power of retweeting.

Dancing dogs and social media analytics

05 December 2012

Every year, the Royal Variety Performance includes performers from all walks of life. This year was no different. A host of performers showcased their talent at the Royal Albert Hall, in front of...

Which e-book reader will be big this Christmas?

26 October 2012

It's the same each year: time flies between summer and the winter months. As Christmas steadily creeps up on us, so does the prospect of having to buy all those presents!

The Social Reaction to the Stand Up To Cancer Campaign

22 October 2012

One in three people will be personally affected by cancer... a shocking statistic isn't it?

Savvy social shopping

10 October 2012

The next two years are predicted to change the retail world forever and social shopping is predicted to soar to new heights. The Guardian has described social media as"a highly valuable tool to...

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