Online retailers need parcel couriers to deliver on social customer service

22 May 2014

http://sentimentmetrics.com/

Delivering an integrated customer experience

02 May 2014

http://sentimentmetrics.com/

Product Update - March 2014

26 March 2014

At Sentiment, we constantly look at ways which canhelp you manage social channels across your business. We have been hard at work and have a few really exciting new developments to tell you about.

KLM Serious About Social Customer Service

26 November 2013

Earlier this weekKLMairlines introduced a live 'wait ticker' to their Twitter account, allowing customers to see how long they can expect to wait for a response.

KLMhave long been front-runners in...

Who are the UK's top 3 Companies for Social Customer Service?

03 November 2013

Earlier this week,CallCentre.co.uk announced the most outstanding business leaders in customer service for 2013. Within their list of the top 50 performers were the 'Top three companies for social...

3 Ways to Prove you're not a Social Customer Service Dummy

25 October 2013

http://sentimentmetrics.com/

Facebooking your next holiday

04 September 2012

The summer holidays are over but whilst you get back into the swing of things at work, you may already be thinking about an autumn city break? If you're looking to book a hotel, help could be at...

Comment on this blog...