Digested read - Hug Your Haters: How to Embrace Complaints and Keep Your Customers

07 April 2016

"Mobile and social technology, sociological and behavioural changes and heightened consumer expectations have radically shifted what it means to provide great customer service, and the resources...

19 social customer care statistics in 90 seconds

12 January 2016

Ok, we've got 90 seconds to show how social customer service is transforming the way businesses interact, and why it can longer be seen as the elephant in the boardroom.

Black Friday - is your brand prepared to stay social all weekend?

06 August 2015

Most consumers are in holiday mode. Most retailers are in Christmas mode and preparing for the peak season. Last year, Black Friday changed seasonal trading patterns in the UK for good. But, its...

Sentiment: New UI Release

18 February 2014

New lookandenhanced functionalitygives you even more value to monitor, engage, andsupport your 'social' customers.

We are delighted to update you on somenew product developmentswhich we are sure...

Does social media listening invade privacy?

20 February 2013

Social media listening is common practice for companies of all sizes. Knowing what your customers are saying about you or your competitors can help you improve your products and services, identify...

It's social media exam time!

13 February 2013

Is your management team hesitant about engaging on social media. Would an exam on communicating with your customers on social help? Lego thinks so. The global brand has announced its team will sit...

Launching a new service or product? Don't forget your customers!

13 December 2012

Whenever a new product or service is launched, it's vital there is a balance between promoting it to the best of the brand's ability and not forgetting to provide exceptional customer service....

Dancing dogs and social media analytics

05 December 2012

Every year, the Royal Variety Performance includes performers from all walks of life. This year was no different. A host of performers showcased their talent at the Royal Albert Hall, in front of...

Thanksgiving on social media

27 November 2012

As most of you will know, Thanksgiving is an American public holiday which takes place towards the end of November. Some may go so far as to argue that it is celebrated more than Christmas!

iPad mini: A Social Media Review

13 November 2012

There's a new rival for other long-standing tablets this Christmas.... the iPad mini! With it's competitive price tag, starting from £269, it could well be an item on many people's Christmas...

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