Social Media Meltdowns: Are They Preventable?

16 April 2014

This week brought us yet anothersocial customer service PR nightmare, with none other thanUS Airwaysleft red-faced after having toapologise for a pornographic postsent from their Twitter account....

Sentiment Announces 1m Series A Investment To Take Social To The Contact Centre

13 January 2014

Sentiment has completed a 1m Series A financing agreement to further support our growth as we take social capabilities to the contact centre. This was led by Elderstreet Investments and with the...

You Can't Put a Price Tag on Great Customer Service

16 October 2013

Recently Netflix has been all over the news for raising the bar for it's recent amazing customer service. If you haven't heard about it yet, here is a brief summary:

Two days ago a Netflix...

What do social media users share and why?

26 February 2013

Social media is the new 'mix-tape'. What do 'mix-tapes' and social media have in common?! The answer is...the ability to share content. Recent research by BrainJuicer, for mobile provider Three,...

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