Customers like using social media platforms for customer service. They like it even more when they get a quick response to their message.
It's not news that contact centres need to integrate social media channels. But, many are struggling to understand how to do this to meet growing customer demand for an omni-channel experience,...
Drinking tea is an iconic symbol of British culture and something that people long for on a cold winter's day, like today. Throw in a biscuit as well - good times!
Why are businesses still taking time to adopt a social media strategy?